Last update 30/10/16
All payments are made in GBP.
The sales contract is between the purchaser ("you") and London Beer Lab Ltd. In the event that you pass a product or service to a third party (i.e. as a gift), the third party is deemed to also have accepted the below terms and conditions.
Amendments of terms and conditions:
London Beer Lab Ltd may amend the terms and conditions of this end-user license agreement at any time by reasonable notice, including without limitation by posting revised terms on our website at http://www.londonbeerlab.com/terms.asp, which amended terms and conditions shall be binding upon you. Last update terms and conditions update is shown at the top of the page.
Refunds and cancellations:
You have the right to request a full refund within fourteen days of your purchase (see exemptions below) or within fourteen days of receiving your goods (if later) if a physical good (excluding workshop vouchers, gift certificates, event vouchers). Physical goods should be returned in a sellable state to London Beer Lab Ltd, Arch 41 Nursery Road, London SW9 8BP prior to a refund being processed.
If you wish to cancel your purchase of a workshop or gift certificate and process a refund, please contact us via email at email@example.com including your name, purchase date, item purchased and payment details. We reserve the right to make refunds by BAC transfer and require a UK bank account and sort code number to be provided. Refunds may take up to 5 business days to process.
Exemption to refunds and cancellations:
Changes to bookings of workshops are not possible within two weeks ("exclusion period") of the booked date or within two days ("exclusion period") of a beer tasting. In the event that your fourteen day cancellation period is within this exclusion period, you will be unable to cancel or change your booking
Returns should be made to London Beer Lab Ltd, Arch 41 Nursery Road, London SW9 8BP. The cost of return is borne by you. Perishable items (grains, hops, yeast) that have been opened will not be eligible for refund.
Delivery time scale:
Estimated dispatch time for products should be used as a guide and in some instances will exceed the estimated dispatch time. If an order is time critical, please contact us prior to making your order to insure that your order can be expedited once received.
For us to aim to ship orders on same day, we recommend that orders of physical goods be placed by 10 am to allow us to process and have UKMail collect for next working day delivery. Delivery fee is a flat fee.
Expiration date of workshop vouchers, event vouchers and gift certificates:
All workshop vouchers, event vouchers and gift certificates have an expiry date of one year from the date of purchase. When a voucher is used to purchase a workshop or event ticket, the expiration date of the initial voucher dictates the expiration rather that the date of the new purchase (the clock does not reset to zero).
Group workshop terms and conditions:
Booked date can be changed up to 14 days to booked date unless a year has passed since initial purchase (i.e. voucher expired). Workshop must have been booked before expiration date of voucher or within one year of initial purchase of workshop - workshop need not take place within one year of initial purchase.
Group workshop beer is to be bottled (or collected if bottled by London Beer Lab) within two months of brew day. After this time we reserve the right to dispose of your beer without compensation to you.
Individual workshop terms and conditions:
Individual workshop vouchers purchased through a third party website are not fungible with other products available from London Beer Lab.
Booked date for an individual workshop can be changed up to 14 days prior to the booked date unless a year has passed since initial purchase (i.e. voucher expired). Workshop must have been booked before expiration date of voucher or within one year of initial purchase of workshop - workshop need not take place within one year of initial purchase.
T&C related to taking beers from bottle shop on brew day, bottling and collection of beers brewed on workshop day: 8 bottles of beer of a value up to £25 can be taken away on the day from our bottle shop on the day – this forfeits all futures rights to beer brewed on the day. If opting to come back to bottle the beer brewed on the day and take 12 bottles away of said beer, a minimum of 3 time slots to bottle will be offered by London Beer Lab. Failure to communicate by participant a preferred bottling slot will be deemed to have forfeited their rights to 12 beers that were made on the brew day, this reverts to the right to 8 bottles from our bottle shop up to a value of £25 and must be claimed within one month of bottling date. People who have indicated their availability to attend an alternative bottling session or communicated at the time of brew day their inability to attend on certain dates have 1 month from bottling date to collect. Failure to collect beers within one month of bottling date will be deemed to be a forfeit of rights to this beer and no alternative or refund will be offered in place of this right.London Beer Lab Ltd is a company registered in England and Wales with company number 08094242
VAT number 206549509
Registered Office: Arch 41, Nursery Road, London SW9 8BP
Telephone: 0208 0016552