Terms and Conditions
Last update 12/04/18
All payments are made in GBP.
The sales contract is between the purchaser ("you") and London Beer Lab Ltd. In the event that you pass a product or service to a third party (i.e. as a gift), the third party is deemed to also have accepted the below terms and conditions.
Amendments of terms and conditions:
London Beer Lab Ltd may amend the terms and conditions of this end-user license agreement at any time by reasonable notice, including without limitation by posting revised terms on our website at http://www.londonbeerlab.com/terms.asp, which amended terms and conditions shall be binding upon you. Last update terms and conditions update is shown at the top of the page.
Refunds and cancellations:
You have the right to request a full refund within fourteen days of your purchase (see exemptions below) or within fourteen days of receiving your goods (if later) if a physical good (excluding workshop vouchers, gift certificates, event vouchers). Physical goods should be returned in a sellable state to London Beer Lab Ltd, Arch 41 Nursery Road, London SW9 8BP prior to a refund being processed.
If you wish to cancel your purchase of a workshop, beer tasting or gift certificate and process a refund or rebook to another date, please contact us via email at firstname.lastname@example.org including your name, purchase date, item purchased and payment details. Please see exemption to refunds and cancellations below. We reserve the right to make refunds by BAC transfer and require a UK bank account and sort code number to be provided. Refunds may take up to 5 business days to process.
Exemption to refunds and cancellations:
Changes to bookings of workshops are not possible within two weeks ("exclusion period") of the booked date or within two days ("exclusion period") of a beer tasting. In the event that your fourteen day cancellation period is within this exclusion period, you will be unable to cancel or change your booking.
Changes to the booking date of workshop or tasting may take place once and when a rebooked to another date, this date is final and you will be unable to cancel or change your booking.
A booking placed with a subsequently expired voucher for a workshop will not be able to change the booking date after the expiration date of the voucher.
Returns should be made to London Beer Lab Ltd, Arch 41 Nursery Road, London SW9 8BP. The cost of return is borne by you. Perishable items (grains, hops, yeast) that have been opened will not be eligible for refund.
Delivery time scale:
Estimated dispatch time for products should be used as a guide and in some instances will exceed the estimated dispatch time. If an order is time critical, please contact us prior to making your order to insure that your order can be expedited once received.
For us to aim to ship orders on same day, we recommend that orders of physical goods be placed by 10 am to allow us to process and have UKMail collect for next working day delivery. Delivery fee is a flat fee.
Expiration date of workshop vouchers, event vouchers and gift certificates:
Registered Office: Arch 41, Nursery Road, London SW9 8BP