Last update 06/03/19
All payments are made in GBP.
The sales contract is between the purchaser ("you") and London Beer Lab Ltd. In the event that you pass a product or service to a third party (i.e. as a gift), the third party is deemed to also have accepted the below terms and conditions.
Amendments of terms and conditions:
London Beer Lab Ltd may amend the terms and conditions of this end-user license agreement at any time by reasonable notice, including without limitation by posting revised terms on our website at http://www.londonbeerlab.com/terms.asp, which amended terms and conditions shall be binding upon you. Last update terms and conditions update is shown at the top of the page.
Refunds and cancellations:
You have the right to request a full refund within fourteen days of your purchase (see exemptions below) or within fourteen days of receiving your goods (if later) if a physical good (excluding workshop vouchers, gift certificates, event vouchers). Physical goods should be returned in a sellable state to London Beer Lab Ltd, Arch 41 Nursery Road, London SW9 8BP prior to a refund being processed.
If you wish to cancel your purchase of a workshop, beer tasting or gift certificate and process a refund or rebook to another date, please contact us via email at firstname.lastname@example.org including your name, purchase date, item purchased and payment details. Please see exemption to refunds and cancellations below. We reserve the right to make refunds by BAC transfer and require a UK bank account and sort code number to be provided. Refunds may take up to 5 business days to process.
Exemption to refunds and cancellations:
Changes to bookings of workshops are not possible within two weeks ("exclusion period") of the booked date or within two days ("exclusion period") of a beer tasting. In the event that your fourteen day cancellation period is within this exclusion period, you will be unable to cancel or change your booking.
Changes to the booking date of workshop or tasting may take place once and when a rebooked to another date, this date is final and you will be unable to cancel or change your booking.
A booking placed with a subsequently expired voucher for a workshop will not be able to change the booking date after the expiration date of the voucher.
Third party vouchers:
Third party vouchers are subject to terms and conditions applied by original seller. This means that third party vouchers cannot be used to redeem against any open dated voucher as experience is required to take place prior to the expiration date of the voucher. Third party vouchers are non fungible with other products or services provided by London Beer Lab. Requests for refunds or extension of voucher validity should be addressed to original seller of the third party voucher. Once a booking has been accepted and confirmed using a third party voucher, you become a customer of London Beer Lab and are subject to the same terms with respect of exclusion period prior to experience, however change of booking date of experience remains tied to the expiration date of your third party voucher.
Returns should be made to London Beer Lab Ltd, Arch 41 Nursery Road, London SW9 8BP. The cost of return is borne by you. Perishable items (grains, hops, yeast) that have been opened will not be eligible for refund.
Delivery time scale:
Estimated dispatch time for products should be used as a guide and in some instances will exceed the estimated dispatch time. If an order is time critical, please contact us prior to making your order to insure that your order can be expedited once received.
For us to aim to ship orders on same day, we recommend that orders of physical goods be placed by 10 am to allow us to process and have UKMail collect for next working day delivery. Delivery fee is a flat fee.
Beer making vouchers are immediately available for download after purchase and if opting for physical vouchers please allow 7 working days for shipping. A customer can download their voucher by logging into the site and reviewing their orders. Open dated beer tasting vouchers are also available for immediate download after purchase. Voucher codes to be used to redeem any open dated vouchers are emailed within 7 days to the email address of the purchaser, this code is required to make a booking using an open dated voucher. Tasting events with a specific date do not have a voucher and name of purchaser will be added to guest list for the tasting on the booked date.
Expiration date of workshop vouchers, event vouchers and gift certificates:
All workshop vouchers, event vouchers and gift certificates have an expiry date of one year from the date of purchase. When a voucher is used to purchase a workshop or event ticket, the expiration date of the initial voucher dictates the expiration rather that the date of the new purchase (the clock does not reset to zero). A booking needs to be in place by the time of expiration for a workshop or beer tasting but these events may happen after the expiration date of the voucher.
Group workshop terms and conditions:
Booked date can be changed up to 14 days prior to booked date unless a year has passed since initial purchase (i.e. voucher expired). Workshop must have been booked before expiration date of voucher or within one year of initial purchase of workshop - workshop need not take place within one year of initial purchase. A booked date can be changed once and then the rebooked date becomes final and not subject to change.
Group workshop beer is to be bottled within two months of brew day. After this time we reserve the right to dispose of your beer without compensation to you.
Individual workshop terms and conditions:
Individual workshop vouchers purchased through a third party website are not fungible with other products available from London Beer Lab. Once a third party voucher has been redeemed, customer is subject to our terms and conditions relating to changes to booking.
Booked date for an individual workshop can be changed up to 14 days prior to the booked date unless a year has passed since initial purchase (i.e. voucher expired). Workshop must have been booked before expiration date of voucher or within one year of initial purchase of workshop - workshop need not take place within one year of initial purchase. A booked date can be changed once and then the rebooked date becomes final and not subject to change.
London Beer Lab Ltd is a company registered in England and Wales with company number 08094242
VAT number 206549509
Registered Office: Arch 41, Nursery Road, London SW9 8BP
Telephone: 0208 3966517